Welcome to our website

Dear User,

• Before welcoming you into our friendly community, we would like to ensure that you have read and acknowledged the following Artsbug Marketplace Code of Business & Conduct. We use this Code to guide you in your listings and to create a safe and honest space for our users to interact amongst themselves, and sell or buy their supplies without any bad surprises or disappointments. Please read attentively, as any issues on our platform may result in users being removed from our community, details below:

  Listing Items with Honesty and Transparency:

• VERY IMPORTANT : Provide accurate and truthful information about the items being sold, including their condition, origin, describe the quantity remaining in a product (i.e. paints, liquids, multipacks etc) and any other relevant details.
• Disclose any known defects or imperfections in the items listed for sale.
• Add as many pictures to ensure that the buyer knows exactly what they are getting, and avoid any issues or bad feedbacks.
• Anyone with a rating below 2 stars, with over 5 reviews will be removed from the marketplace.

Shipping Items and Sharing Tracking within 5 Days:

• You have 5 working days to ship your item and share the tracking number with the buyer on the chat thread. After these 5 days, your order may be cancelled, and you may receive an automatic negative feedback, unless there was a defined reason for your being unable to ship, or if you cancelled the order before the time had run up.

Politeness and Respect:

• Treat all users with kindness, courtesy, and respect, irrespective of differences in opinion or background.
• Avoid offensive language, derogatory remarks, or any form of harassment. Encourage constructive feedback and maintain a friendly atmosphere in all interactions.

Attention to Detail:

• Ensure high-quality listings by including clear and detailed descriptions, high-resolution images, and accurate categorisation of items.
• Promptly respond to inquiries and provide additional information or images when requested.

Safety and Security:

• Prioritise user safety by adhering to secure payment methods and recommended shipping practices.
• Do not share any personal or sensitive information in public conversations or transactions under ANY circumstances as we will not be held responsible for this.
• If you have any doubts about another user’s behaviour or intentions, please contact us immediately.

Kindness and Friendliness:

• Foster a welcoming environment by being helpful, supportive, and understanding towards fellow users.
• Offer assistance, guidance, or advice to those who may need it, promoting a sense of community.

Dispute Resolution:

• Address any conflicts or disputes in a calm, respectful, and solution-oriented manner.
• Use the designated platform channels for dispute resolution and seek mediation if necessary.
• Our team is there to help you.

Compliance with Policies:

• Adhere to Artsbug Marketplace's terms of service, guidelines, and applicable laws and regulations.
• Report any suspicious or unethical behaviour to the platform administrators.

Professional Conduct:

• Conduct business transactions professionally and promptly, honouring commitments and agreements made with buyers or sellers.
• Maintain clear communication throughout the transaction process.

Feedback and Improvement:

• Offer constructive feedback to help improve the platform and its services.
• Be open to feedback from others and strive for continuous improvement in your selling practices.

Accountability:

• Take responsibility for your actions and their consequences on the platform.
• Be accountable for the accuracy of information provided and the quality of items sold.
• As mentioned previously, anyone with a rating below 2 stars, with over 5 reviews will be

removed from the marketplace.

• By following this code of business and conduct, all users can contribute to a positive, respectful, and safe environment on Artsbug Marketplace, fostering trust and goodwill among its community members.